FAQs – Jio Welcome Offer

Most of you’re not able to call the customer care.
=>Call 198 from any JIO number, the call will connect within 15 minutes.
Due to high call volumes, 1800-88-99999 CC support might take more than hour to get connected.
You’ll receive an email with your complaint number, which usually takes 48 hours to resolve.

Tip: Try calling during night time (after 11 pm).

JIO Welcome offer Frequently Asked Questions

Q1. Will Sim work on Mi/Oppo/Moto phones or not?

Ans. No, currently JIO offer is available for Vivo, Intex, HTC, Samsung, Micromax, Sony, LG, Asus, Gionee, Lava, Panasonic, Xolo, Karbonn, Videocon, Sansui, TCL, Alcatel and Yu devices only.

Find complete list of supported devices 

**Jio is adding new devices in slots. Please wait till we update about your device on our FB page.

Q2. What is the JIO sim cost?
Ans. JIO sim is completely free of cost and can only be taken from Reliance Digital Xpress or DX mini stores.
–> If any digital store is asking for money, Email the store information at (care@jio.com) with store name and address.

Q3. Unable to generate JIO barcode/coupon code in MyJio app.
Ans. Please refer this article for complete steps: Generate JIO offer code

Q4. My JIO sim is not yet activated.
Ans. Sim activation might take 3-5 days.
Some best way to track your SIM activation is:
1. If you received an order sms on your alternate number, then your documents have been uploaded to Jio portal by the store staff and now it will take a maximum of 5 days for document verification.
2. If you didn’t receive an order information on your number, confirm with the store whether they have uploaded the document or not.
3. Network signal: Check if you’re getting network signal. If you’re getting JIO 4G signal, then you can call on 1977 or 1800-890-1977 to Tele-Verify your SIM.
4, Call customer care on 1800-88-99999 (tollfree from any phone) and ask the status.
If your call is not getting connected, the best time to call is after 11 pm.
If any of your friends has JIO sim, call on 198/199 from that number and your call will be connected anytime.

Q5. JIO 2 GB limited data, how to get unlimited data.
Ans. If you have taken sim for any eligible devices for Jio Preview offer, then it will be automatically renewed to unlimited data, calls and sms within 6 hours.
From 5th September, you can get JIO sim on any 4G LTE/VOLTE phone from Reliance digital store and enjoy JIO welcome offer till 31st December 2016. All Calls, Internet, Data, SMS and

All Calls, Internet, Data, SMS and Jio app services will be completely free for all JIO customers till 31st December.


  1. hello sir maine bar code genrate kiya tha par dealer ke pass jane par woh kahta hai ki apka bar code use ho gaya hai jabki mera bar code use nahi hua hai toh aap bataiye mujhe kaise jio sim mlega pls help me